UAE Federal Law No. 15 of 2020

Consumer rights

Finxcart is committed to protecting the rights of every buye

Last updated: September 29, 2026

Table of contents

01 Your core consumer rights 02 Right to information 03 Right to safety 04 Right to refund remedy 05 Right to fair treatment 06 Right to data privacy 07 How to file a complaint 08 Uae legal framework

01. Your Core Consumer Rights

Fundamental protections guaranteed to every finxcart buyer

Right to information

Receive clear accurate and complete information about any pr

Right to safety

Be protected from products or services that could cause harm

Right to remedy

Receive a refund replacement or resolution when a product fa

Right to fair treatment

Be treated fairly without discrimination or deceptive commer

Right to privacy

Have your personal data collected stored and used in accorda

Right to complain

Submit a complaint and receive a timely fair response from f

Legal basis These rights are guaranteed under UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations. FinxCart is fully committed to upholding these rights for every buyer on our platform.

02. Right to Information

Your right to clear and honest product details

  • Every product listed on finxcart must include an accurate ti
  • Vendors are prohibited from using misleading exaggerated or
  • You have the right to know the identity of the vendor sellin
  • All fees commissions and charges must be disclosed upfront f
  • If a product s description functionality or pricing changes

03. Right to Safety

Protection from harmful or fraudulent products

  • Finxcart actively reviews and moderates vendor listings to p
  • Any product that poses a risk of financial harm through dece
  • Vendors must comply with all applicable uae regulations befo
  • Finxcart does not allow vendors to collect sensitive buyer f
  • If you encounter a product or vendor you believe is fraudule

04. Right to Refund & Remedy

When and how you can claim a refund or resolution

  • You are entitled to a refund or replacement if a product is
  • Refund requests must be submitted within 7 days of purchase
  • If a vendor refuses a legitimate refund finxcart has the aut
  • Approved refunds are returned to the original payment method
  • If your dispute is not resolved through finxcart s resolutio
How to request a refund Log in to your FinxCart account, go to your Order History, select the relevant order, and click "Request Refund". Alternatively, contact our support team via WhatsApp at +971 58 884 5033 or through live chat.

05. Right to Fair Treatment

Protection from discrimination and unfair practices

  • Every buyer on finxcart has the right to be treated fairly a
  • Vendors must not apply discriminatory pricing preferential t
  • Finxcart prohibits all forms of aggressive deceptive or mani
  • Promotional offers and discounts advertised on the platform
  • You have the right to leave an honest review of any product

06. Right to Data Privacy

How your personal data is protected on finxcart

  • Your personal data is collected stored and processed in acco
  • You have the right to access correct or request deletion of
  • Finxcart will never sell your personal data to third parties
  • You have the right to withdraw your consent to marketing com
  • In the event of a data breach affecting your personal inform

07. How to File a Complaint

Steps to raise a concern or dispute on finxcart

  • Step 1 contact the vendor Use the finxcart messaging system to contact the vendor dire
  • Step 2 open a dispute If unresolved go to your order history select the order and
  • Step 3 finxcart review Our team will review the evidence submitted by both parties
  • Step 4 escalate externally If you are unsatisfied with finxcart s decision you may esca
Contact FinxCart Support: WhatsApp: +971 58 884 5033 | Live Chat: available on the platform 24/7 | Email: support@finxcart.com | Office: Al Moosa Business Center, Oud Metha, Dubai, UAE.

08. UAE Legal Framework

Laws and regulations that protect you as a consumer

  • Federal law no 15 of 2020 on consumer protection The primary legislation governing consumer rights in the uae
  • Federal decree law no 45 of 2021 on personal data protection Governs how personal data must be collected stored processed
  • Cabinet resolution no 66 of 2023 e commerce regulations Regulates electronic commerce activities in the uae includin
  • Uae central bank dfsa regulations Vendors listing any financial products or services on finxca
External escalation If your complaint is not resolved through FinxCart, you have the right to contact the UAE Ministry of Economy's Consumer Protection Department online at consumerprotection.gov.ae or by calling 600 522 225.
We are here to protect your rights If you have any questions about your consumer rights or need assistance with a complaint, our support team is available 24/7 via WhatsApp at +971 58 884 5033, through live chat on the platform, or by email at support@finxcart.com. Office: Al Moosa Business Center, Oud Metha, Dubai, UAE.